Returns by post
When returning goods via the Post Office, please use the original packaging and tape the ‘Returns' label over your name and address on the bag then seal the bag. It is imperative you obtain a Certificate of Posting from the Post Office.
Failure to produce a Certificate of posting or a receipt from your courier when a parcel has gone astray will mean we will not be able to make a refund. If you are returning goods that have been paid for by credit or debit card, the refund will be made directly to your card.
Some goods are NOT sold on home approval
Excluded items products that are made to your specifications. Your statutory rights are not affected in any way by this policy.
If, after purchase, you feel that any product fails to give reasonable wear due to either defective workmanship or materials or is otherwise not satisfactory quality, please return it to us and we will will investigate your complaint. It is our policy to offer a replacement, repair ir refund of all or part of the purchase price wherever possible.